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Passengers travelling from Glasgow to Heathrow on Monday 21 September faced flight cancellations due to an air traffic control issue. The UK Civil Aviation Authority stated that these disruptions are likely to be considered 'extraordinary circumstances', meaning passengers are unlikely to be entitled to compensation.
More than 2,000 flights were cancelled on 8 September when a software fault in Nats' aircraft‑code allocation system disrupted air traffic. Transport Secretary Heidi Alexander has asked the Civil Aviation Authority to conduct an independent review, with findings due within six months.
A technical fault in NATS’s flight‑processing system forced the cancellation of over 400 flights on Tuesday. Ryanair, British Airways and EasyJet all reported large numbers of disrupted customers, while the transport secretary said she is seeking assurances that the problem will be prevented in future.
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