Enfield opens 24/7 mental health crisis unit
New service at Chase Farm Hospital aims to divert patients from A&E and offer specialist support.
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Enfield has launched a new 24-hour mental health facility to support residents experiencing urgent crises. The Mental Health Crisis Assessment Service (MHCAS) opened its doors at Chase Farm Hospital on 29 July 2026, providing a dedicated alternative to accident and emergency departments for individuals needing immediate specialist care.
Specialist Support and Reduced A&E Reliance
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Operated by North London NHS Foundation Trust (NLFT), the MHCAS aims to ensure people receive the right support in a suitable environment. The service offers specialist assessment and care within a calm, safe, and therapeutic setting, designed specifically for mental health needs. This initiative seeks to lessen the burden on busy accident and emergency departments by providing a more appropriate and timely response for those in mental health distress.
The facility has been developed with input from individuals who have personal experience of mental health trauma. Their contributions were instrumental in shaping the design of the environment and influencing the approach to supporting people during a crisis. This co-design process is intended to foster a trauma-informed and recovery-focused atmosphere.
When I was at my lowest a service like this would have made a real difference to me and my family. With the right interventions, medical and holistic care can save lives.
Anthony Andrew, service user contributor
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Accessing the Service
While NHS 111 remains the primary route for urgent mental health support across London, the new Enfield service will also accept direct referrals. Individuals can also present directly to the MHCAS at The Chase Building, Chase Farm Hospital, 127 The Ridgeway EN2 8JL, where they will be assessed and supported. For immediate danger or life-threatening emergencies, the public is advised to call 999.
Questions this report answers
+What does the new Enfield mental health unit actually do?
The new 24/7 Mental Health Crisis Assessment Service at Chase Farm Hospital provides specialist assessment and support for people in mental health crises. It offers a calm, safe environment designed specifically for mental health needs, aiming to reduce reliance on A&E departments.
+Who helped design the new crisis unit in Enfield?
People with lived experience of mental health trauma helped co-design the facility and its operational approach. Their input shaped the environment and the trauma-informed, recovery-focused support provided to service users.
+How can someone access the new mental health crisis service?
Individuals can access the service via NHS 111 for urgent mental health support, direct referrals, or by presenting directly to the MHCAS at Chase Farm Hospital. For life-threatening emergencies, the public should still call 999.
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