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Ombudsman
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Council & Politics · WandsworthWandsworth Council fined £250 for ignoring tenant's heating complaints
Wandsworth Council has been ordered to pay a tenant £250 and apologise for failing to address complaints about heating, hot water, and damp in her temporary accommodation. The tenant had to wait four months for a council visit after reporting the issues in November 2024.
Wandsworth2 min readTrust 70 · Craft 75 · Hype 20
Council & Politics · GreenwichGreenwich Council pays £1,000 for dropped kerb delays
Greenwich Council has paid a resident £1,000 after a five-day period where his car was trapped on his driveway. The payment follows significant delays and poor communication regarding dropped kerb extension works.
Greenwich3 min readTrust 74 · Craft 95 · Hype 30
Council & Politics · All LondonHounslow Council fined £1,000 for failing disabled residents
Hounslow Council has been ordered to pay £1,000 to two disabled individuals after failing in its housing duty. The council closed their homelessness application without informing them and did not provide interim accommodation, leaving them sofa surfing for over a year.
All London3 min readTrust 74 · Craft 80 · Hype 30
Council & Politics · HackneyHackney Council pays £4,500 for missed education for autistic boy
Hackney Council has paid £4,500 in compensation to the family of an autistic boy due to significant delays and errors in providing him with alternative education. The boy, identified as Y, had missed a substantial period of schooling following his diagnosis.
Hackney3 min readTrust 70 · Craft 74 · Hype 45
Council & Politics · EalingEaling Council faulted over mother and baby complaint process
Ealing Council failed a mother and baby by denying her the right to escalate a complaint about a foster placement. The Local Government and Social Care Ombudsman found the council at fault for refusing a Stage 3 panel review.
Ealing3 min readTrust 70 · Craft 77 · Hype 45
Council & Politics · WandsworthWandsworth Council ordered to pay £500 for homelessness application mishandling
Wandsworth Council must pay a mother £500 for mishandling her homelessness application, the Local Government and Social Care Ombudsman has ruled. The council withdrew two temporary accommodation offers before eventually housing the resident.
Wandsworth3 min readTrust 74 · Craft 95 · Hype 15