Harlington Hospice secures 'Good' rating across all services
Care Quality Commission inspection praises leadership and teamwork at Hillingdon charity’s sites
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Harlington Hospice has received formal recognition for the quality of its care after the Care Quality Commission (CQC) rated all its services as 'Good'. The latest inspection report, published this month, awarded the charity’s in-patient hospice, Michael Sobell House in Northwood, an overall 'Good' rating. This follows existing 'Good' ratings for its services at Lansdowne House in Hayes and its home care service, Harlington Care.
The CQC’s assessment of Michael Sobell House highlighted the strength of its leadership and a culture of continuous improvement. Inspectors noted that teams worked closely with patients, families, and healthcare partners. The report also recognised examples of innovative practice and inclusive leadership, as well as a commitment to improving the experience of those in care.
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A milestone for Hillingdon’s hospice care
Jane Wheeler, chief executive of Harlington Hospice, said the ratings reflected the dedication of staff and volunteers. In a statement reported by the Ealing Times, she said: "To have every one of our CQC-regulated services rated Good is a fantastic achievement and reflects the dedication, compassion and professionalism of our staff and volunteers."
To have every one of our CQC-regulated services rated Good is a fantastic achievement and reflects the dedication, compassion and professionalism of our staff and volunteers.
Jane Wheeler, chief executive of Harlington Hospice
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The charity has spent recent years integrating Michael Sobell House into its operations to create a more sustainable model for hospice care in Hillingdon. Michael Sobell House remains the charity’s specialist in-patient facility and serves as a community hub. Lansdowne House in Hayes provides additional support, while Harlington Care delivers services in patients’ homes.
Funding relies on local support
Harlington Hospice is a local charity and depends on community support to maintain its services. It provides specialist hospice care free of charge to residents and their families. Donations, volunteers, and fundraising events help sustain its operations across Northwood, Hayes, and the wider Hillingdon area.
The CQC’s ratings come at a time when hospice funding remains a national concern. Unlike NHS services, hospices receive only partial government funding and must raise the majority of their income independently. Harlington Hospice did not disclose its annual budget, but similar charities in London typically require millions of pounds each year to operate.
What happens next
The CQC will continue to monitor Harlington Hospice’s services through routine inspections. The charity has not announced any immediate changes to its operations following the ratings. It will maintain its focus on providing end-of-life care and support to Hillingdon residents, while relying on ongoing community engagement to fund its work.
Questions this report answers
+What exactly did the Care Quality Commission inspect?
The Care Quality Commission inspected all regulated services run by Harlington Hospice, including Michael Sobell House, Lansdowne House, and Harlington Care. Each service received a 'Good' rating, confirming high standards across the charity’s hospice and home care provision.
+How does Harlington Hospice fund its services?
Harlington Hospice relies on community donations, volunteers, and fundraising events to provide free specialist care. Unlike NHS services, it receives only partial government funding and must raise most of its income independently to sustain operations.
+What did the inspection say about leadership at Michael Sobell House?
The inspection praised Michael Sobell House’s leadership for fostering a culture of continuous improvement and inclusive practices. Inspectors noted strong teamwork among staff, patients, families, and healthcare partners as a key strength.
+Will the ratings change how the hospice operates?
The charity has not announced any immediate changes following the ratings. It will continue providing end-of-life care while maintaining its focus on community engagement to fund and sustain its services.
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