Google Cloud outage hits London services
Banks, property sites and apps experienced disruptions on Tuesday morning due to a regional IT incident.
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The central claim is attributed to Google and Revolut, with Downdetector data cited.
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Both articles clearly separate fact from comment and provide specific details about affected services.
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Dozens of online services experienced disruptions on Tuesday morning due to an IT incident affecting Google Cloud. The problem, first reported around 7 am UK time, impacted the 'Europe-west2' region, understood to be London. This led to intermittent network failures and errors across various platforms.
Impact on Financial and Property Services
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Fintech company Revolut flagged issues affecting multiple services, including card payments, money transfers, cash withdrawals, and account logins. According to the Downdetector platform, over 1,500 people reported problems with Revolut. A spokesperson for Revolut confirmed that customer funds and data were secure and apologised for the inconvenience.
Other financial institutions, including Lloyds Bank and Bank of Scotland, also saw a spike in reported issues. Property website Rightmove was among the platforms affected, alongside delivery services such as Royal Mail and DPD.
Google's Response
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Google acknowledged the incident, stating it was investigating an issue affecting Google Security Operations. The company reported that its product and engineering teams were actively working to restore full availability. Customers using Google Security Operations may have experienced session connection failures and delays with platform workflows. Google issued an apology to all affected parties.
The IT incident affecting Google Cloud in the London region was reportedly ongoing since late Monday evening, according to Google's service health page.
Questions this report answers
+What caused the disruption to online services?
The disruption was caused by an IT incident affecting Google Cloud's 'Europe-west2' region, which is understood to be in London. This led to errors and network failures across multiple services that rely on Google's cloud infrastructure.
+Which services were affected by the Google Cloud outage?
Dozens of services were affected, including banks like Lloyds Bank and Revolut, property website Rightmove, and delivery firms such as Royal Mail and DPD. The outage impacted various functions from payments to account logins.
+Was customer money and data safe during the outage?
Yes, Revolut confirmed that all customer money and data were safe despite the service disruption. Google stated its teams were actively working to restore full availability of its services.
+When was the problem first reported?
The issue was first reported around 7 am UK time on Tuesday morning. Google indicated that the problem had been ongoing since late Monday evening in the affected region.
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